Privacy Policy

LeColla Privacy Policy

LeColla Privacy Policy

Last updated: [Insert Date]

LeColla (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (“the Site”) or use our services. By accessing our Site or using our services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect various types of information to provide you with an optimized shopping experience and improve our services.

1.1 Personal Information

  • Name, Contact Information, and Address: When you make a purchase or register an account, we collect your name, email address, phone number, and shipping address to process and deliver your orders.
  • Payment Information: We collect payment details, including credit card or PayPal information, to process your transactions. All payment information is securely handled by our payment processors and is not stored by LeColla.
  • Account Details: If you register for an account, we collect account credentials (such as usernames and passwords) to personalize your experience and provide account management features.

1.2 Automatically Collected Information

  • Device Information: We collect data on the device you use to access the Site, including IP address, browser type, operating system, and device model, to enhance our security and improve user experience.
  • Usage Data: We collect information on how you use our Site, including pages viewed, time spent on the Site, and interactions with features, to analyze and improve our website and services.

2. How We Use Your Information

We use your information for various purposes, including but not limited to:

  • Order Processing: To process, confirm, and deliver your purchases.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
  • Personalization: To personalize content, recommendations, and offers to improve your shopping experience.
  • Security: To detect, prevent, and respond to fraud or security threats.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

3.1 Service Providers

We use trusted third-party service providers to assist us with services, such as payment processing, order fulfillment, shipping, marketing, and analytics. These providers have limited access to your personal information and are obligated to use it only to perform specific tasks on our behalf.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, investigate fraud, or respond to a legal claim.

3.3 Business Transfers

If LeColla undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if such a change affects the use of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Deletion: You may request deletion of your information, subject to legal retention obligations.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver targeted advertising. You may adjust your browser settings to refuse cookies, but this may limit your ability to use certain features on our Site.

8. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware of such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with the “Last Updated” date at the top. Your continued use of our Site and services after changes have been made indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

LeColla
123 Connaught Road, Central, Hong Kong SAR

Email: support@lecolla.com