Shipping Policy
We ship to the United States, Canada, major EU countries, the United Kingdom, Mexico, and Australia. If you’re located in Alaska, Hawaii, or a PO Box, additional charges may apply.
Shipping Costs & Methods
- United States: Free shipping on all orders.
- Canada, EU, and Australia: Free shipping for orders over $49. For orders below $49, a $12.00 USD shipping fee applies.
- Express Shipping: Available for $15.00 USD (Free for orders over $99).
Estimated Delivery Times
Our goal is to process all orders within 1-3 business days. During peak times such as holidays and major sales events, processing may take an additional 3-5 business days. Delivery estimates:
- Standard Shipping: 7-15 business days.
- Express Shipping: 3-10 business days.
Please note that delivery times may be affected by customs or local postal delays.
Shipping to Remote Areas
Orders shipped to remote areas (e.g., Alaska, Hawaii, or PO Boxes) may incur additional surcharges, which will be displayed at checkout.
Track Your Order
Once your order ships, you’ll receive an email with tracking details. Track your package via the carrier's website. For international orders, the local postal service will handle final delivery. For any issues, please contact your local post office first or reach us at support@lecolla.com.
Handling Delays and Special Circumstances
During peak periods or unexpected delays (e.g., COVID-19 restrictions), delivery may take longer. Please allow an additional 5 business days for weather or customs-related delays.
Lost or Damaged Items
If your order arrives damaged, contact us within 3 business days with a photo of the damage. If possible, note any issues with the delivery carrier. We’ll assist with necessary claims or reshipping when feasible.